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Noticeboard

Physiotherapy self referral is now available online - see link below:

http://sussexmskpartnershipcentral.co.uk/physiotherapy

You can also print the form - Physiotherapy self referral form

As part of the rollout of the NHS Direct Booking (DAB) solution, the Urgent Care Team have been undertaking an Equalities and Health Inequalities Assessment (EHIA) around its potential impact on the CHMS patient population.

The EHIA has uncovered a trend amongst some of those groups within the patient population with protected characteristic groups (e.g. disability, (Mental health, learning disabilities, Autism, deafness), transgender and race groups) that they prefer not to contact health services via the phone. As I am sure you are aware DAB relies on people contacting NHS111 to get a booked appointment with a range of services that can best their health need, Improved Access, UTCs/MIUs or other more relevant services.  With NHS111 being available online, the EHIA research has found that this would be the preferred route for these groups.

The national winter messaging campaign is now live and it is promoting NHS111 as the way into managing an urgent health need.  This will better manage patient flow and direct people away from A&E departments to more appropriate settings, including Pharmacy. 

 

 We are constantly keen to improve our service and YOUR FEEDBACK is important in helping us to do this

If you have found anything or anyone particularly helpful in our surgery please tell us so we can work on this to improve further.

If you have any suggestions for further improvements please tell us too.

Please click here to download a feedback and comments form.

How to make a complaint

If there has been a problem with your care or your experience with the surgery in any way please speak to a member of staff so that we can try to put it right. To make a formal complaint please write to our practice manager, or, fill in a complaints form which is available at the front desk. If you do find this difficult please speak to any member of staff.

To see a copy of our complaints leaflet please click here or ask at reception.

To download a copy of our complaints form please click here

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS)
Telephone: 0300 012 0122
Email: helpdesk@healthwatchwestsussex.co.uk
Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW

or the Health Service Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.

 

 
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